Frequently Asked Questions

No, the chances of your vehicle going from repairable to totaled increases significantly with each subsequent hailstorm. 

No, insurance companies cannot, by law, increase your rates due to a hail damage claim, as it is an act of God/nature. However, if you live in an area where many claims have been made due to a significant hail event, everyone in the area may see an increase in rates, whether you get your vehicle repaired or not. 

We can help! Deductible assistance may be possible and will be determined on a case by case basis. 

We will work with your insurance to provide a rental car. If your insurance does not cover a rental car, we may still be able to assist with that, just ask! Part of providing top-notch customer service includes the fastest turnaround times possible to get you back in your vehicle quick! 

No. The choice of repair shop to use is 100% yours. Your insurance company has partnered with the shops on their list, often times to negotiate lower repair costs, which doesn’t mean you are getting the highest quality of work, but rather protecting the insurance company’s bottom line.  

Traditional body shops use different techniques than PDR professionals, filling dents with bondo instead of repairing the dent, and repainting, rather than keeping the original paint job. PDR is a highly specialized repair process designed to actually repair the damage, not just cover it up. Dealerships typically hire out dent repair to the lowest bidding tech, so quality is often sacrificed.  

No. We believe in putting the customer first, not the insurance company. This means using the highest quality replacement parts and helping you with your deductible or rental car needs, not cutting corners to save the insurance company money.  

PDR is highly effective for repairing minor dents, dings, and hail damage. However, it may not be suitable for larger dents or those with paint damage.  

PDR is a non-invasive technique that preserves your vehicle's original paint. Skilled technicians use specialized tools to gently massage the dent from the inside, leaving the paint intact. It is designed to not damage the paint; however, due to many factors there is always a chance paint can be damaged.

We will employ a reputable body shop to repair any damaged paint.

The duration of a PDR repair depends on the size, location, and severity of the dents. Minor dents can often be repaired in a matter of hours, while more complex repairs may take longer. 

Yes, PDR can be used on aluminum panels, although the technique may vary slightly from traditional steel panels. It's important to consult with a skilled technician to determine the best approach for your specific vehicle.

Many insurance policies cover PDR for hail damage and minor dents. However, coverage may vary depending on your policy and deductible. It's advisable to check with your insurance provider to understand your coverage options.

 While PDR can significantly improve the appearance of a dent, it may not always completely remove all traces, especially if the dent is deep or has sharp creases. However, skilled technicians can often achieve remarkable results.

Yes, PDR is considered environmentally friendly because it does not require the use of harsh chemicals or produce harmful waste. Additionally, by preserving the original paint finish, PDR helps reduce the need for repainting, which can release harmful emissions.

 When selecting a PDR service provider, look for experienced technicians who use high-quality tools and have a proven track record of customer satisfaction like Artisan Dent Pro.